Refund policy

We want you on the water with gear that fits your riding. If something isn't right, we'll make it right.

Returns. You may return most new, unused items within 30 days of delivery. Items must be unused, in their original packaging, and with all tags and included components. To start a return, email support@highwindsupply.com with your order number.

Return shipping. Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or not what you ordered — in that case we cover it. If you prefer, we can create the return shipping label for you — the label cost is deducted from your refund once the items arrive, are inspected, and are eligible for the refund.

No restocking fees. Ever.

Refunds. We inspect returns within 2 business days of arrival. Once approved, we issue the refund immediately; most banks post it within 5–10 business days. Store credit, if chosen, is available immediately after approval and never expires.

Exchanges. The fastest route is to return the original item for a refund and place a new order for the size or color you need.

Damaged or defective on arrival. Report it within 7 days of delivery with photos to support@highwindsupply.com. We'll arrange a free replacement or a full refund, shipping on us.

Warranty. All North and Mystic products carry the manufacturer's warranty. We coordinate every warranty claim with the manufacturer on your behalf — one email to us starts the process.